In 1958 Paul Thomas, founder of the agency, sold his first insurance policy while sitting at the kitchen table in his parents’ home in Bruceton Mills, West Virginia. That policy represented the beginning of Thomas Brothers Insurance Agency, which Paul owned together with his brother, Lowell.
Throughout the years, the agency grew and expanded in Bruceton Mills. The kitchen table grew into a one room office. The one room office grew into a small house converted into an agency. That small house grew into yet a larger building.
The agency expanded beyond Bruceton Mills in 1979 when it opened an office on the Mileground in Morgantown. This office was called the Morgantown Insurance Center and was created through the purchase of smaller agencies whose owners were retiring.
Kingwood became the next location in 1988. In that year, the Kingwood Insurance Center was created through the purchase of the Hooten Insurance Agency.
These agencies were combined together under a single name and single company today known simply as Insurance Centers, Inc. The name says it all — a center where individuals and businesses can come to receive the insurance products and services they need from professionals with extensive experience.
In 1998, Paul Thomas and Lowell Thomas decided to continue the Insurance Centers, Inc. story into the next generation through family perpetuation. In December 1998, Paul and Lowell Thomas sold the agency to Brian Thomas. Brian is Paul´s son and a nephew of Lowell. It is Brian´s intention to continue the Insurance Centers, Inc. as an independent agency for a long time to come.
In 1999, Insurance Centers purchased the Culleton Agency in Morgantown. By 2003, Insurance Centers had outgrown its Mileground location in Morgantown and relocated the office to the second floor of the Clear Mountain Bank building located in Pierpont Centre (originally known as Glenmark Centre).
In 2016, Brian Thomas passed away after a courageous battle with cancer. Tony Deal was named new CEO and president to continue Brian’s vision of growth, customer service, and commitment to the community we serve.
From that humble beginning over sixty years ago, Insurance Centers, Inc. has continued to provide excellent service to its customers and to expand its services and locations. Today, Insurance Centers enjoys three locations, employs 30 individuals, represents over 40 different insurance companies and services 8,000 clients.
Philosophy and Experience
Insurance Centers, Inc. is an insurance and financial service firm whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.
At Insurance Centers, Inc. we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
Guide you through the claims process for a prompt and fair resolution of your claim.
Help you solve problems related to your coverage or account.
Explain the coverages and options available to you through our agency, at your request.
Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
Use our experience and multiple company relationships to customize your coverage as needed.
Commit our staff to continuing education so they may be more knowledgeable in serving you.
Treat you with respect and courtesy.
Conduct our business in an ethical manner.
We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.
An Independent Advantage
We are Independent Agents in Morgantown, West Virginia, free to choose the best carrier for your insurance needs. We do not work for an insurance company; we work for you. We work on your side when you have a loss and follow through to see that you get fair, prompt payment and service. Insurance Centers Inc. represents a carefully selected group of financially strong, reputable insurance companies. Therefore, we are able to offer you the best coverage at the most competitive price.
What is an Independent Insurance Agent?
When you decide to buy a car, you wouldn't purchase the first one you see. What if one day the automobile industry decided to make only one type of car, one make and one model. You wouldn't have a choice!
The same situation holds true for insurance. You need insurance to drive a car, to purchase a house, to protect your family's financial future and to run a small business. But if there was only one insurance company that offered only one type of insurance, you wouldn't have a choice. The only solution would be going to that one company.
With an independent insurance agent, you have choices. Independent agents are not tied to any one insurance company. One of the advantages of using an independent agent is that he or she works to satisfy your needs. You are using an expert for an important financial decision.
An independent agent has several companies that he or she can approach to get you the best coverage at the best price. And your independent agent will know the companies with the most efficient claims departments to recover your losses as quickly as possible.
When you buy insurance, you want an advocate who will properly assess the risks you face and give you an objective analysis of the marketplace, because it's up to you to make the final choice.